Life at Opus Telecom

Life at Opus is best described by its staff. The following testimonials offer an insight into who you could be working with...

'Opus's Business Strategy Adapts And Changes Inline With Current Market Trends'

'After starting on the Opus evolutionary employment ladder back in July of 2003, I couldn't ask for a better environment to work in.

The UK telecoms market is fast changing and to ensure Opus maintains a leading edge, the business strategy we work to needs to adapt and change inline with current market trends.

This ethos is prevalent in the management's attitude to Opus's employees, where an individual's skills in specific areas are identified quickly, nurtured and matured into highly productive assets. An opportunity in marketing came about after my first Christmas with the company and this soon developed into a management role where I was charged with leading a team of six internal sales agents.

At this time, the main mechanism to drive new business forward was through a highly trained, sales savvy team of telemarketers whose adept skils ensure our perceived telephony benefits to small, medium and large businesses are cutting edge and customer focussed.

Inline with our adaptable business strategy, and current focus on developing a highly motivated group of Opus Telecom Franchises, we turned towards enhancing our overall marketing system, and my skills are now in use developing direct sales deliverables that will add further ammunition to our already successful marketing armoury!'

Matt Irving (27), Marketing Manager - joined Opus in July 2003

'Opus Has Offered Me Security In The Workplace Whilst Presenting New Challenges'

'Having been at Opus since day one, it is certainly remarkable to see how far the company has come since the very beginning.

Starting in a chicken shed in a local garden, Opus began its life and my career in telecoms. I came straight from a temping job after being at university for four years, and had no intention of staying in telecoms for any significant length of time. Six years later, I'm still here and throughly enjoying my working life and the challenges my role presents.

As Office Manager, my role has evolved incredibly throughtout the six years. I started off undertaking all aspects of admin myself - developing procedures, building customer relations, searching for improvements to enhance performance and productivity. This certainly gave me a good grounding when, a number of years later, I began to build my administration team and was able to pass my knowledge on. Now, I have a number of fantastic employees who, I believe, are an efficient and crucial part of the company.

Opus Telecom has offered me security in the work environment whilst presenting new challenges which I'm always keen to embrace. My employers have always been highly supportive and given me an excellent opportunity to grow, not only in my career but also as a person.

The new expansion plans within the company will give me scope to develop my role even further. It will certainly be an exciting challenge and one I'm eager to welcome.'

Melissa Lampard (30), Office Manager - joined Opus in June 2000

'I See Customer Service As Being Crucial To The Way The Entire Company Is Perceived By Clients And Interested Parties Alike'

'I am a relative newcomer to Opus, having started here in April 2005. I feel as though I have settled in and become part of the team. It's exciting to work for a dynamic young company in a fast moving marketplace. Customer service means ensuring all departments are working within the company, as a break in any part of the chain could impact on the end user.

Coming from a customer facing position in the construction industry, I wasn't sure how I would make the transition to a desk based post. I needn't have worried; the friendly, co-operative environment of Opus allowed me to settle into my new role with no trouble at all.

Opus Telecom is a challenging and rewarding environment to work in. Everyday brings a fresh experience. As Customer Service Manager, I have a real opportunity to make a difference and that is a very rewarding position to be in.

I see customer service as being crucial to the way the entire company is perceived by clients and interested parties alike. It's no secret that poor customer service will shatter a company's reputation in no time, so it's imperative that we maintain good service at all times and it’s the team spirit within Opus that helps us to achieve this.

One of the great things about Opus is the way we strive to develop friendly relationships with all of our clients and avoid becoming just another faceless service provider. I know people appreciate this from the accounts I hear from customers regarding their previous providers.

It is my intention to ensure that when we are the UK's largest independent reseller of Siemens equipment we will also be the national leader in friendly, no-nonsense and effective customer service. Opus telecom gives me the arena in which to achieve this.'

Dave Mervin (42), Customer Service Manager - joined Opus in April 2005

'I Can Go To Anyone For Help And Know That I'll Get It'

'I like the fact that if you have a problem, people will try their best to help, no matter what department they're in. The team work at Opus means that I can go to anyone for help and know that I'll get it.'

Caroline Parker (19), Billing Network Controller - joined Opus in October 2004

'Every Year Things Change And Improve For The Better'

'I love working for Opus. It's a dynamic and forward thinking company that's really going places. Every year things change and improve for the better and people are always encouraged to develop in their respective roles. Opus is a satisfying and positive place to work.'

Barbara Barclay (41), PA - joined Opus in September 2004

For more information, please ring on
0845 077 0234

We're also recruiting Franchisees throughout the country. If you are looking for a lucrative breakthrough business opportunity please click on the link below. This could be the best click you ever made!
www.opustelecomfranchise.co.uk

In support of this expansion we will be recruiting Telephone Systems Engineers throughout the UK. Please contact us on 0845 077 0234 to register your interest or send your CV to
careers@opustelecom.co.uk stating your preferred location and current employment status.

Local Support From A National Company