Computer telephony integration - CTI or 'screen popping' from your database

Probably the two most powerful business tools are your computer and telephone system; CTI allows you to unite the two.

Benefits include: 'Screen popping' customer's details automatically, power dialling from your database and call logging.

It can be a basic screen popping option or can be a full-scale call centre application with real-time reporting, supervisor positions and wallboards.

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