HiPath OpenOffice - Open up your office with Unified Communications

 

Bring your communications together and improve your organization’s efficiency

Information technology has revolutionized the way businesses communicate. The trouble is, all the emails, messages, voicemails and phone calls you’re bombarded with have an impact on productivity. So, despite spending most of the day playing phone tag, you still miss those important calls.

 

At Opus we understand just how frustrating it can be when business grinds to a halt just because someone is in a meeting, out of the office or unable to take a call. HiPath OpenOffice, part of the award-winning portfolio of Siemens Unified Communications solutions, makes the frustrating physical and technological barriers to efficient communication a thing of the past.

 

HiPath OpenOffice – open up your office to a new way of working!

HiPath OpenOffice joins everything together, incorporating the latest in internet voice technology and combining phone calls, voicemail boxes, call recording, conferencing, fax, and messaging into a single, unified solution that works harder for you. And that means your staff can do the same.

 

HiPath OpenOffice from Opus Telecom is designed and priced specifically for small and medium enterprises, and because it uses genuine open standards, it integrates seamlessly into your existing IT infrastructure. There’s no need to rip and replace; HiPath OpenOffice is easy to install, use, administer and maintain. What’s more, it can be scaled smoothly from 20 up to 150 users. So, at the same time as allowing you to punch above your weight, it can also accommodate any growth you see as a result of your increased productivity and profitability.

 

Here are just some of the advantages you’ll enjoy with HiPath OpenOffice:

 

• Integrate communications with business processes
• See dramatic improvements in workflow
• Increase productivity and profitability
• Reduce organizational frustration and stress
• Share information seamlessly from any location
• Eliminate guessing games and wasted energy
• Reduce operational costs
• Reach team mates or employees the first time, every time
• Dramatically improve customer relations

 

Business issues

Okay, so why do I need it?

It’s ironic that the communication devices that were designed to enable your staff to enjoy more freedom and mobility can also cause your business to grind to a halt. And the more time your staff waste chasing up missed calls, waiting for answers and playing phone tag, the less time they spend adding to your bottom line. We believe your communications tools should work more efficiently for you, so you can concentrate on your core business and enable your staff to connect their calls the first time.

 

Are we really wasting that much time?

In short, yes. The average small to medium-sized enterprise (SME) uses 6.4 types of communication device and 4.8 communications applications, such as email, mobile phones, desktop phones and PDAs*. Juggling them is almost impossible, especially when your people could be anywhere within your building, on the road, or even on the other side of the world. The end result is inefficient communications with unpredictable costs that can easily get out of control:

 

• 52% of employees use multiple methods to contact someone on a daily basis
• 36% of the time they fail to get connected
• 22% of deadlines are missed, as well as valuable revenue opportunities

 

So, if you can overcome inefficient communications, you will have a distinct competitive advantage, at the same time as addressing all those bigger business issues.

 

* ‘Unified Communications Application: Uses and Benefits’, January 2006, Sage Research

 

What difference will HiPath OpenOffice make?
HiPath OpenOffice works seamlessly with your existing IT infrastructure and the applications your staff use every day to make communication intelligent and intuitive.

 

The result is:

 

• More efficient, happier and productive staff
• A more mobile workforce
• Improved workflow so revenue opportunities are seized
• Improved customer service and response times
• No more backlogs and bottlenecks
• No more missed calls or faxes, no more phone tag or playing guessing games
• Control telephony features from Outlook

All of which means there’s less stress in your workplace, staff are happier and can meet more project deadlines to give you the competitive advantage.

 

The solution

How will it work in practice?

Here are just a few examples of what HiPath OpenOffice can do for you on a typical working day:

 

9.05am: You need to speak with someone right away but they’re already on the phone. With HiPath OpenOffice you can check their presence status and send them an Instant Message.

 

10.30am: An offsite meeting overran and you’ll be late getting back to the office. Update your presence status from your mobile phone instead of relying on a colleague to send a message. Your voicemail greeting will change dynamically too, depending on your presence status.

 

12.22pm: An important customer is on the phone and wants a conference call NOW. With HiPath OpenOffice you can see who’s available instantly. Drag and drop up to eight available team members into your application to call them at once. If someone is already on another call, send an Instant Message and ask them to join in as soon as they can.

 

1.20pm: At lunch you’re reviewing a document in an application on your laptop and need to call a contact number listed in the file. HiPath OpenOffice lets you click and dial to call them directly from your laptop.

 

2.59pm: You’re on a critical call and have to divide your attention between listening, speaking and furiously writing notes. HiPath OpenOffice lets you record the conversation for a detailed meeting report or to review later. Simple.

 

5.23pm: You’ve been in meetings all day, returning and answering phone calls in between, but you can’t remember who you’ve called back and who’s called you. HiPath OpenOffice lets you prioritize and view messages in your call journal without having to listen to each one.

 

6.15pm: You switch between email, voicemail systems and the fax machine. Integrate them seamlessly into one application with a Microsoft Outlook™ plug-in.

 

So here’s the bottom line

he HiPath OpenOffice phone system from Opus Telecom puts an end to inefficient and inadequate communications. It enables you to achieve new levels of productivity by freeing-up bottlenecks, reducing wasted time and speeding up decision-making. So you can increase customer and employee satisfaction and improve revenue opportunities – all at a reduced operational cost. Wow!

 

Hurry to discover how quick and easy it is to dramatically cut costs, improve customer satisfaction and boost employee productivity today by getting a FREE, no obligation business telephone system quote tailored to the way your organisation works. We guarantee not to be beaten on price and will match any like-for-like quote.

 

By being more responsive to and engaging more effectively with the customer, we will generate more consumer goodwill and loyalty. This should generate repeat business and of course more revenue. Presence, combined with intelligent call routing, is of critical importance to us. I'm delighted with how HiPath OpenOffice delivers Unified Communications.

Jonathan Parr - Systems Administrator, Mill Lane Renault

 

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