Unified Communications

 

What is Unified Communications?

Unified Communications (UC) has now entered the voice and data arena, but what does this term actually mean? It’s best to think about Unified Communications as a business objective of implementing a single technology infrastructure that brings together your voice, data and video applications into a unified environment, where employees can work in more ways and more places, improving business productivity and efficiency.

 

Business issues

In today’s business world, users are faced with an ever-increasing number of ways to communicate, which results in information overload and lack of control. The bottom line is that communicating efficiently becomes increasingly difficult, through lack of closure on questions or processes, or duplicated communication attempts – all adding up to a potentially frustrating and unproductive environment.

 

A recent survey from Siemens Enterprise Communications has highlighted the following business issues:

 

• The average length of delay in ‘waiting for information’ from colleagues who were not available when needed is 5.3 hours per week, resulting in an annual cost of over £4,000.
• Regular business travellers are estimated to spend eleven days a year on avoidable or unnecessary travel, wasting at least £1,700 per person. This is caused by existing communication systems failing when frequent collaboration is required. Managers are forced to bring teams together through expensive face-to-face meetings.
• Offsite productivity loss. Less production for the effort when working from a location other than one of the company’s offices.

 

The solution

By deploying Unified Communication solutions from the Siemens family of HiPath phone systems, your business can start tearing down the obstacles and complexity to communication in the enterprise and directly address the business pain points you face today.

 

There is a significant financial cost to doing nothing about these barriers, but by thinking about this communication technology as business strategy you will see how a competitive advantage can be realised and, more importantly, how quickly you will see a return on your investment.

 

See how Unified Communications integrates

David Leach, senior public consultant for Siemens Enterprise Networks, explains how Unified Communications brings these existing tools and devices into a single platform.

 

 

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